Last Updated May 11th 2023
Who we are
Our website address is: https://caketu.com. Caketu Ltd is registered in England and Wales with registered company number 13417161.
You can contact us here.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
When you purchase from us, we’ll ask you to provide information including (but not limited to) your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations, such as calculating taxes
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
As with all websites, for your own security, if you upload any images you should avoid uploading ones with embedded location data (EXIF GPS) included.
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
Location, IP address and browser type: we’ll use this for ensuring our website is meeting the needs of the people using it.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you, i.e. the Bakers.
If you have made an Order with a Baker, they will be able to see:
- Order information; what was purchased, when it was purchased and delivery location (if applicable), and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
If you request a password reset, your IP address will be included in the reset email.
We accept payments through our secure payments handler Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.
Many websites and apps use analytics to understand how visitors engage with their site. We use Google analytics cookies to analyse user activity in order to deliver our services, maintain and improve them, develop new services, measure the effectiveness of advertising, and protect against fraud and abuse.
Please see How Google Uses Information From Sites Or Apps That Use Our Services for more info.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments are checked using Google reCAPTCHA automated spam detection service.